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How Can We Help You?
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Making a Return
1Request Return
Within 30 days of original purchase data and include proof of purchase
2Receive Instructions
After you submit your return, you'll get instructions and, if applicable, a prepaid label
Unqualified returns incur an $8 label fee3Ship Items
Within 14 days of receiving your return authorization
An authorization doesn't guarantee a refund or credit4Inspection & Credit
GEMLUX inspects all returns before a credit is approved
Before You Ship
All outriggers and bases may be subject to a 20% restocking fee.
If a return does not qualify for credit, you may choose to have the product shipped back to you at your expense or have GEMLUX dispose of the product.
Items must be returned in like-new, saleable condition. Products with installation or surface damage, or other cosmetic or functional damage may not qualify for a refund or credit.
Overstock and clearance items are sold as-is and are final sale, unless the product is defective and covered under the GEMLUX warranty.
Please use the original packaging when returning these products to help prevent damage during shipping.
Warranty Returns
If you think your product may have a defect, please review our Warranty Policy before starting your return. Warranty claims are handled separately from standard returns, and can be started via the button at the top of this page.
Ready to Return?
OEM Partners
Please contact your GEMLUX account manager for assistance with your return.
Retail Customers
Create a ReturnReturn Shipping Address
GEM Products, LLC Attn: Returns Department 12770 Flagler Center Blvd Jacksonville, FL 32258
Always include your original order receipt and return authorization form inside the box