Shipping Details
- All shipments are FOB shipping from Jacksonville, FL. All orders ship out Monday-Friday only. Domestic website orders will ship the same day if the order is placed before 2:30 PM Mon-Thur or 12 PM on Friday, and UPS is selected as the carrier. If the item requires assembly time it will ship the following day the order is placed. If you place your order on Saturday or Sunday, it will ship out early the following week. ALL International orders, outrigger, flag pole, shade pole, and dredge boom orders require 24 hours before we can ship them.
- In store pickup orders are usually ready within 24 hours or less. Please note holiday hours and retail store hours as that may effect your pickup time (for example orders placed on Friday will not be ready until the following Monday at the earliest). PLEASE DO NOT come to pickup your order UNTIL you receive a "Your order is ready for pickup" email, as your order will not be ready until then.
- All FedEx and USPS orders will not ship until the following business day after the order has been placed.
- FREE UPS GROUND SHIPPING is valid for retail customers only. This offer does NOT apply to OEM customers. Valid on the lower 48 states ONLY and can only be used with UPS Ground. Cannot be combined with any other offer, including sale items.
- All orders must be prepaid prior to processing, unless customer has been approved for an open line of credit.
- Orders, items, and/or quantities may be subject to accounting, sales, and/or volume approvals before processing begins.
- Once processing of a shipment has begun in our warehouse changes to the order will not be accepted.
- We try to process shipments the same day whenever possible. However, GEM does not guarantee an order will ship the same day it is received. GEM will ship orders within one (1) business day upon receipt of payment AND approval has been granted (when applicable), or we will attempt to notify customer within one (1) business day if the order is not able to ship as expected. Exceptions to this are noted below.
- Certain items are assembled or kitted on demand as orders are received. These items may require additional time to process. We encourage customers to plan their supply chain accordingly when ordering assembly items. Please contact a GEM sales representative if you have any questions regarding your items or processing times.
- Large items or shipments requiring use of pallets and LTL shipping carriers may require one (1) additional business day to process. Shipments in excess of 150 lbs. will typically be palletized.
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International Customers
Please select your country from the flag icon at the bottom of the left hand of your screen, should it not come up automatically for you. Should you not see your desired country on this list, unfortunately we do not ship there at this time. All International orders will ship 24 hours after the order is placed, Monday-Friday only. If you place your order on Friday after 12pm, Saturday or Sunday, it will ship out on Tuesday.
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Duties and Import Tax
Duties and Taxes are charges or fees imposed by the destination country on goods that are imported into the country. These charges are in addition to any shipping costs billed by the shipping carrier.
Duty and tax rules and rates are unique to each country, and charges will not be included in shipping costs billed by GEM Products. The receiver of goods is responsible for these charges, and for ensuring the import documentation provided to the appropriate agency is complete and accurate.
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Duties and Import Tax