Shipping Details
- All shipments are FOB shipping from Jacksonville, FL. All orders ship out Monday-Friday only. Domestic website orders will ship the same day if the order is placed before 12:00 PM Monday–Thursday and 10:00 AM on Friday, and FedEx is selected as the carrier. If you place your order on Saturday, or Sunday, it will ship out early the following week. ALL International orders, and any domestic orders that include outriggers, flag poles, shade poles, gaffs, accessory poles, center riggers, rigging kits, and dredge boom orders, may take 1-3 business days to ship.
- In-store pickup orders are usually ready within 24 hours or less. Please note holiday hours and retail store hours, as that may affect your pickup time (for example, orders placed on Friday will not be ready until the following Monday at the earliest). PLEASE DO NOT come to pick up your order UNTIL you receive a "Your order is ready for pickup" email, as your order will not be ready until then.
- FREE FEDEX GROUND SHIPPING is valid for retail customers only. This offer does NOT apply to OEM customers. Valid on the lower 48 states ONLY and can only be used with FedEx Ground. Cannot be combined with any other offer, including sale items.
- All orders must be prepaid before processing, unless the customer has been approved for an open line of credit.
- Orders, items, and/or quantities may be subject to accounting, sales, and/or volume approvals before processing begins.
- Once shipment processing has begun in our warehouse, changes to the order will not be accepted.
- We process shipments the same day whenever possible. However, GEM does not guarantee an order will ship the same day it is received. GEM will ship orders within one (1) business day upon receipt of payment AND approval has been granted (when applicable), or we will attempt to notify the customer within one (1) business day if the order is not able to ship as expected. Exceptions to this are noted below.
- Certain items are assembled or kitted on demand as orders are received. These items may require additional time to process. We encourage customers to plan their supply chain accordingly when ordering assembly items. Please get in touch with a GEM sales representative if you have any questions regarding your items or processing times.
- Large items or shipments requiring the use of pallets and LTL shipping carriers may require one (1) additional business day to process. Shipments in excess of 150 lbs. will typically be palletized.
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International Customers
Please select your country from the flag icon at the bottom of the left-hand side of your screen if it does not come up automatically. If you do not see your desired country on this list, unfortunately, we do not ship there at this time. All International orders will ship 24 hours after they are placed, Monday through Friday only. If you place your order on Friday after 12 p.m., Saturday, or Sunday, it will ship out on Tuesday.
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Duties and Import Tax
Duties and Taxes are charges or fees the destination country imposes on imported goods. These charges are in addition to any shipping costs billed by the shipping carrier.
Duty and tax rules and rates are unique to each country, and charges will not be included in shipping costs billed by GEM Products. The receiver of goods is responsible for these charges and ensuring the import documentation provided to the appropriate agency is complete and accurate.
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Duties and Import Tax