Careers

GEMLUX has been a leading supplier of stainless steel marine and boat hardware since 1980. Our success stems from the committed individuals we proudly call our "GEMLUX Family." Our customers expect the best, and we work tirelessly to meet those expectations. If you are seeking to join a rapidly growing company with a dynamic and engaging work environment where every employee can make a difference, then GEMLUX is the perfect place for you!

Our Benefits Include:

• Competitive compensation package
• Medical/Dental/Life/AD&D/Short & Long-Term Disability Insurance
• Paid time off
• 401(k) with matching GEM contributions
• Health Savings Account
• Bottomless coffee & snacks, and monthly team lunches to mix up our workdays. But nothing beats working with people who are genuinely kind and care about the work they do here.

 

OPEN POSITIONS: 

All positions are full-time at our Jacksonville, FL Headquarters

 

Warranty & Returns Specialist

Department: Inside Sales
Location: Jacksonville, Florida – On-site
Schedule: Monday–Thursday, 8:00 a.m.–5:00 p.m.; Friday, 8:00 a.m.–3:00 p.m.
Reports to: Inside Sales Manager

Position Summary

Gemlux is seeking a Warranty & Returns Specialist to join our Inside Sales team. This position will take primary ownership of the company’s warranty claims and product returns while also supporting the Inside Sales department by assisting customers with incoming phone calls, order placement, and product-related questions.

The ideal candidate will be highly organized, comfortable making informed decisions, and able to communicate professionally with customers and internal departments. This person will develop a strong understanding of Gemlux products, warranty guidelines, and return procedures to ensure claims are handled accurately, consistently, and efficiently.

In addition to managing individual claims and returns, this position will monitor trends and identify recurring product concerns. The Warranty & Returns Specialist will gather and organize data to share with Sales, Engineering, and other departments to help identify potential quality- or product-related issues that require further investigation.

Essential Duties and Responsibilities

Warranty Administration

• Manage warranty claims from initial submission through final resolution.

• Review warranty requests and supporting information to determine whether claims meet applicable warranty guidelines.

• Approve or deny claims based on established company policies and available documentation.

• Communicate warranty decisions and next steps to customers clearly and professionally.

• Arrange for products or components to be returned to Gemlux for evaluation when applicable.

• Coordinate the shipment of replacement products or components for approved claims.

• Maintain complete and accurate records of warranty claims, decisions, replacements and related customer communication.

Returns Administration

• Serve as the primary point of contact for customer return requests.

• Review return requests and determine eligibility based on company policies.

• Create and provide customers with the required documentation and instructions for all returns.

• Track open returns and follow up on outstanding merchandise when necessary.

• Coordinate with internal departments to confirm returned products have been received and processed.

• Ensure eligible customer refunds or credits are completed accurately and promptly.

• Maintain organized records of return authorizations, returned merchandise, refund status, and customer communication.

Reporting and Product Trend Analysis

• Collect, organize, and analyze warranty and return data.

• Monitor return frequency and identify products with unusually high return rates or warranty claims.

• Track common failure reasons, customer concerns, and claim outcomes.

• Recognize recurring trends that may indicate a larger product, manufacturing, packaging, or quality-related issue.

• Communicate potential concerns to the appropriate departments for further review and investigation.

• Prepare regular summaries and reports for Sales, Engineering, and company leadership.

Customer Service and Inside Sales Support

• Answer incoming customer phone calls and provide professional, knowledgeable assistance.

• Assist wholesale and retail customers with product questions, availability, order placement, pricing, and general account needs.

• Research and resolve customer questions or order-related issues, coordinating with other departments when necessary.

• Document important customer interactions and follow-up requirements.

• Support the Inside Sales team with additional customer and order-related responsibilities as needed.

Qualifications

• 1-2 years of customer service or account management experience 

• Strong organizational skills and attention to detail.

• Professional written and verbal communication skills.

• Ability to evaluate information and make consistent, well-supported decisions.

• Strong customer-service skills, including the ability to handle difficult conversations professionally.

• Comfortable learning technical product information and explaining it clearly to customers.

• Ability to recognize patterns, analyze basic data, and communicate meaningful findings.

• Ability to manage multiple open claims, returns, and customer requests while meeting deadlines.

• Strong follow-through and personal accountability.

• Comfortable working independently while collaborating with Sales, Engineering, Operations, Accounting, and other departments.

• Proficiency with Microsoft Office, particularly Excel.

• Experience using NetSuite, Shopify, or similar ERP and e-commerce platforms is preferred.

• Previous experience in warranty administration, returns, customer service, inside sales, or account support is preferred.

• Marine industry or technical product experience is helpful but not required.

Work Environment

This is a full-time, office-based position located at Gemlux in Jacksonville, Florida. Regular in-person attendance is required five days per week. The position is part of the Inside Sales department and involves frequent interaction with customers and multiple internal departments. 

How to Apply: 

Interested candidates, please forward your resume to micaela@gemlux.com and tell us why you would be the best fit for this position. 

 

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Warehouse Worker

Responsibilities:

• Organize stock and merchandise within the warehouse by properly unboxing and storing goods in their designated location

• Maintain accurate records of products that have been stocked and provide management with an accurate representation of all goods shipped and received

• Verify all incoming shipments are accurate by comparing the invoice to the order, and ensure all goods are in excellent condition

• Monitor and report any missing or lost inventory to management

• Properly pack items to be shipped according to company standards to ensure they arrive in excellent condition

• Organize, sort, and replenish items on shelves, bins, and overhangs according to company standards

• Reliably retrieve items from within the warehouse to be packed and shipped for excellent customer service

Qualifications:

• Ability to lift up to 50 pounds, as many warehouse items are cumbersome and heavy

• Ability to maintain a high level of physicality for prolonged periods, and working primarily standing

• Experience working in a fast-paced environment while maintaining attention to detail

• Interpersonal skills are essential, as working as a team is vital to maintaining an organized warehouse

• Experience with handheld scanners, mobile devices, and computer workstations to accomplish tasks

• Experience using warehouse management and shipping software such as RF-SMART

• Experience using a forklift and professional forklift certification are strongly preferred

• Typing and record-keeping skills are necessary to provide accurate information for managers and supervisors regarding warehouse inventory

• Ability to problem-solve quickly and prioritize daily tasks according to their importance

• Customer service mentality is beneficial to ensure a positive customer experience by shipping items to a high standard

• Marine industry or fishing experience (professional or leisure) is helpful, but not required

How to apply: 

Please email your resume to job-postings@gemlux.com