Careers
GEMLUX has been a leading supplier of stainless steel marine and boat hardware since 1980. Our success stems from the committed individuals we proudly call our "GEMLUX Family." Our customers expect the best, and we work tirelessly to meet those expectations. If you are seeking to join a rapidly growing company with a dynamic and engaging work environment where every employee can make a difference, then GEMLUX is the perfect place for you!
Our Benefits Include:
- Competitive compensation package
- Medical/Dental/Life/AD&D/Short & Long-Term Disability Insurance
- Paid time off
- 401(k) with matching GEM contributions
- Health Savings Account
- Bottomless coffee & snacks, and monthly team lunches to mix up our workdays. But nothing beats working with people who are genuinely kind and care about the work they do here.
OPEN POSITIONS:
All positions are full-time at our Jacksonville, FL Headquarters
Inside Sales & Customer Account Specialist
Department: Inside Sales
Location: Jacksonville, Florida – On-site
Schedule: Monday–Thursday, 8:00 a.m.–5:00 p.m.; Friday, 8:00 a.m.–3:00 p.m.
Reports to: Inside Sales Manager
GEMLUX is looking for a friendly, organized, and motivated Inside Sales & Customer Account Specialist to join our team!
This role combines account management, customer service, and sales support. You'll work directly with customers, help manage existing accounts, support our outside sales team, and ensure customers have a great experience from start to finish.
If you're detail-oriented, enjoy working with people, and thrive in a collaborative, fast-paced environment, we'd love to hear from you.
What You'll Do
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Build Customer Relationships: Develop and maintain strong relationships with existing boat builders (OEMs) and retail customers.
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Support Sales & Account Growth: Manage existing accounts, identify new product opportunities, and assist our outside sales team.
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Be a Go-To Resource: Respond to customer calls, emails, and live chats regarding products, orders, sales, and hardware solutions.
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Manage Orders & Account Details: Accurately process purchase orders, forecasts, and customer information in our internal systems.
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Solve Problems: Troubleshoot customer concerns, identify solutions, and follow up to ensure satisfaction.
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Coordinate Across Departments: Work closely with shipping, inventory, and sales teams to keep orders moving and customers informed.
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Stay Connected: Proactively gather customer feedback, monitor sales activity, and help the team meet company goals.
What We're Looking For
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Friendly, dependable, proactive, and customer-focused
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Highly organized with excellent attention to detail
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Strong written and verbal communication skills
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Comfortable managing a high volume of calls, emails, and chats
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Proficient with computers, including Microsoft Excel and data entry
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A team player who's willing to jump in and help wherever needed
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Ability to learn technical product information and communicate it clearly
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College degree preferred, but not required
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Fishing or boating knowledge is a big plus, but not required! A willingness to learn about our products and the marine industry is essential.
Our Team & Culture
At GEMLUX, we take our work seriously, but that doesn't mean we can't have fun along the way. We believe in teamwork, accountability, and creating a positive environment where people enjoy working together.
We're looking for someone who brings a great attitude, takes pride in their work, and wants to be part of a team that supports one another.
Ready to Join Us?
We'd love to learn more about you!
Please email the following to chris@gemlux.com:
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Your resume
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A completed employment application
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A short note introducing yourself, why you're interested in GEMLUX, and what makes you a great fit for the role.